FAQs

Presented below, you’ll find some of the most frequently asked questions and corresponding responses. If you don’t find an answer to a question you might have, please feel free to contact us.

Company & Products

By operating with the highest levels of integrity and competency, Steepriver is redefining the existing global paradigm of medicinal hemp-derived products and their uses. We live by the philosophy of full transparency in the entire process from seed to sale.

We take quality and safety very seriously here at Steepriver. We keep our product safe and free of toxins by controlling our production process in line with Good Manufacturing Process (GMP) practices. As a result, we are able to guarantee that our products are free from pesticides and other contaminants.

Our products are made only with quality ingredients. Our tinctures are made with:

  • Medicinal hemp extract (organically grown and processed in Colorado)
  • Organic MCT coconut oil
  • Organic grapeseed oil
  • Organic hempseed oil
  • Natural terpenes

All Steepriver products have THC levels lower than US legal limit of 0.3%.

All cannabinoids that are used in Steepriver products are non-psychoactive. However, they may interact with your endocannabinoid system differently. You may notice a slight shift in mood or a subtle physical response.

Most drug tests screen for THC (delta9-tetrahydrocannabinol). Our proprietary formulation contains a full spectrum of phytocannabinoids, which may contain trace amounts of THC that could show up on more in-depth drug tests. If you are subject to any type of drug testing, we recommend talking with the test administrator prior to using any hemp-derived products.

Our hemp oil comes from hemp plants that are grown and processed in Colorado, United States.

Yes. All of our products are made by our partners in Colorado Springs, Colorado and distributed from our offices in Palos Verdes, California.

Yes. We use whole plant hemp oil in all of our products, which contain the full spectrum of naturally occurring cannabinoids, including cannabidiol and cannabidiolic acid. In addition, our products contain terpenes and other phytonutrients.

Steepriver products contain a full spectrum of naturally occurring phytocannabinoids, which includes CBD, CBDA, CBG, CBC and many others that naturally occur in medicinal hemp.

Yes, all of the hemp extract that we use tests below the US legal limits of 0.3% THC.

Many companies use single cannabinoid isolates in their products. At Steepriver, we believe in the therapeutic benefits of the whole plant, that’s why we emphasize “full spectrum,” which means you’re getting all of the cannabinoids of the plant and not just the single molecule. In fact, some research has shown that isolates have very little therapeutic effect.

There are a few reasons we believe in the quality of our products:

 

  • Superior Quality Control. Before shipping any of our products, certified personnel inspect and approve each batch to ensure it meets our strict quality standards. We then include a Certificate of Analysis with each order.

 

  • Made in the USA. Unlike many others who import their hemp oil from China or Eastern Europe, we use hemp that’s grown in Colorado by licensed farmers. We believe this is important because the quality of the hemp oil is greatly determined by the quality of soil in which the hemp plant grows.   If the soil contains pesticides or lead, then the hemp oil will likely contain toxins.

 

  • Great Taste. We want you to enjoy the benefits of Steepriver products by taking it everyday. So we’ve developed a unique blend of organic oils and natural terpenes, with flavors derived from the essence of terpenes, in such a way that they compliment the natural flavors of hemp with great tasting profile, while remaining true to nature.

 

  • 30-Day Trial. We’re so confident that you’ll love our products as much as we do, that we are offering a 30-day trial period, risk-free. If you don’t like our products for any reason, just return the unused portion for a full refund.

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Efficacy & Benefits

Using US grown hemp and a proprietary engineering process, we guarantee a consistent, pure, and premium hemp oil product. Our state-of-the-art technology removes any unwanted compounds, while preserving the maximum potency of phytocannabinoids. This ensures a full-spectrum oil that have tested free of THC, heavy metals, pesticides and residual solvents.

We do not make any promises that our products will work for specific conditions. We recommend that you follow the directions and use for at least two weeks to see best results as some people need to prime their endocannabinoid system. Many reputable clinical publications have published their findings on the effects and benefits of phytocannabinoids. We highly recommend that you do your own research to learn more about the effects of hemp oil prior to your purchase.

For anyone who’s new to hemp oil, it’s natural to be unsure about what to expect after you start taking our product. You might have expected to feel something right away, or you might just be unsure how long it is going to take for you to notice its effects. Similar to any supplement, such as vitamins, the effects of hemp oil will work differently for every individual. Depending on your conditions and your overall health, the time of its effectiveness will vary. Customers look for hemp oil for a variety of reasons. Overall, it’s important to understand that hemp oil could take some time and that it won’t be an instant fix.

Stay consistent: After establishing a routine of when and how much you’ll take, make sure to stick to it and take it consistently every day. Skipping it for a couple days or taking it randomly can disrupt its effectiveness.

 

Take the right dosage: There’s no scientifically proven dosing regimen, so you should approach hemp oil step by step. Start at a smaller dosage, but gradually increase the concentration until you find what works best for you. If it is your first time, start with 1-2 servings daily of our Maintain 300, and see how you feel after 3-4 weeks. You can even split it up, where you take half your serving once in the morning and the rest at night.

 

Don’t expect quick fixes: Hemp oil is not a drug nor does it have any psychoactive effects. You won’t feel something “kick in” right after taking it. So that’s why it’s important for you to stay consistent and notice the progressive changes over time.

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Process & Testing

Yes, we lab test all of the hemp extract and batch test all of our products. To see the latest lab test results, click here.

The quality of hemp oil is critically important and something you should thoroughly research before you buy. This is because hemp, as a plant, absorbs the nutrition (and even the toxins) of the soil when it grows. So if the plant grows in poor soil and is not processed correctly, it can be very harmful for you. To ensure the quality of our hemp oil, we send all our raw material to a 3rd party lab to get it tested. This is to not only ensure we are offering a full-spectrum oil that includes both high levels of phytocannabinoids and terpenes, but also to confirm that there’s no unwanted compounds. We ship the latest copy of the lab test results with each of our orders, so you can review them personally. If you have any specific questions regarding this, please feel free to reach us at qualitycontrol@steepriver.com

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Science & Physiology

We have found out that hemp contains over 400 molecules and in recent research we have discovered there are a group of molecules that cannabis produces called cannabinoids, which are mostly responsible for its effects. There are over 120 cannabinoids including CBD, THC, CBG, CBC and CBN.

There are some scientific experiments that indicate that cannabinoids work in a similar way to the endocannabinoids that the human body already produces in healthy people. The mechanisms of action are still not clarified and there are no conclusive studies that show any clear pathways.

Cannabinoids are a group of molecules that in general work in a similar way, interacting with the endocannabinoids system. There are some small structural differences, but they all bind to the same receptors in the human body.

The endocannabinoid system is made up of naturally synthesized neurotransmitters in our body called endocannabinoids and cannabinoid receptors, CB1 and CB2. These receptors and the two major endocannabinoids can be found throughout the different cells and organs in the body.

Hemp and marijuana are actually cannabis plants. However, medicinal hemp is a term commonly used for cannabis strains that contain very low levels of THC, specifically below 0.3% THC, while marijuana generally refers plants that contain high levels of THC.

Phytocannabinoids are plant-based compounds that come from a variety of common foods and botanical sources, but are most abundant in medicinal hemp. They include cannabidiolic acid, cannabidiol, cannabigerol and cannabivarin. There are over 80 known phytocannabinoids, but most studies to date have focused on about a dozen. Research shows that phytocannabinoids perform a vital role in the proper functioning of the human endocannabinoid system (ECS). Phytocannabinoids can also be found in chocolate, black truffles, cloves, and pepper.

Cannabidiol is one of over 120 compounds found in medicinal hemp that belongs to a class of molecules called cannabinoids.

In the last 20 years, endogenous cannabinoid receptor systems have been discovered in the human body. It is when binding to these receptors that cannabinoids produce their pharmacological effects. There are two types of cannabinoid receptors in humans: CB1 and CB2. CB1 receptors are present in the brain, spinal cord and certain peripheral tissues. CB2 receptors are found primarily in immune tissues.

The cannabinoids that the medicinal hemp plant produces are very similar to endocannabinoids produced by the human body, and therefore could have huge potential in helping the body to find a balance.

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Payments & Shipping

Steepriver accepts payment with MasterCard or Visa. Of course, if you’ve saved up enough RiverPoints, you can redeem them as payment for purchases. All payments take place in a secure environment with our payment service provider.

For shipping within the United States you should expect to receive your product within 3-5 business days. You will receive an email that contains your order details along with the tracking information.

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Trials & Returns

We want you to be 100% satisfied with your purchase, so we’re offering a 30-Day Trial period after you receive the product. If the product does not meet your expectations you may request a full refund.

The 30-Day Trial starts on the day you receive your package from the carrier. Within the first 30 days, if you are unsatisfied with the product in any way, you may request a full refund. Please contact our customer service to initiate the return process. Due to inevitable fraudulent activity we have set the guidelines below. The 30-Day Trial only applies to one product per customer. If you purchase more than one product, you will be eligible for a refund on only one of those products.

Email: support@steepriver.com
Phone: (213) 267-2675

We understand that hemp oil is a relatively new and foreign product for many people. We also know that our customers are putting a lot of faith in us by placing an order with us online. Our goal is to deliver quality products and allowing you to try it before making a decision. One of the main reasons we built Steepriver is to allow people to access and discover the benefits of hemp. If you don’t like it, we’ll be happy to take it back with no questions asked, but feedback is always appreciated.

To begin the return process: Send an email to: support@steepriver.com. You will be contacted by a customer service member within 1-2 business days with instructions on how to proceed with the return. Once the return process is complete, we will process a complete refund of your original payment. Refunds processed through credit card transactions may take up to 5-7 business days to post on your bank statement.

The 30-day trial only applies to one product per customer. If this is your first time trying hemp oil, we encourage you to order one product first and try it out before ordering more. If you order more than one product, the 30-Day Trial would only apply to one of the products. If you order a combination of different concentrations, the trial will apply to the product with the lowest concentration. For any other questions regarding our 30-Day Trial, please contact us.

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General

If you are interested in becoming a retailer/reseller, please click here and tell us a little about yourself.

Many of our customers use hemp oil as a daily supplement and we completely understand that this can get a bit pricey. Here are some tips on how you could save money when buying Steepriver™ products:

 
Sign up for our newsletter: We regularly send out specials and promotions to our subscribers, so keep an eye out for our emails! You can easily sign up for our newsletter by signing up at the bottom of this page.

 

Take advantage of our affiliate program: As an affiliate, you can earn cash for spreading the word. When you refer someone to Steepriver™ and they make a purchase, you receive cash in the amounts of $10 and up (depending on the campaign).

 

Join our Member Rewards Program: As a member of our loyalty program, you can earn RiverPoints every time you make a purchase, refer a friend, and visit the website.

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